Job Responsibilities

1. Operations & Guest Experience

• Oversee daily resort operations, including front office, housekeeping, food & beverage, maintenance, and recreational services

• Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns

• Monitor guest feedback and implement improvements to enhance the overall experience

• Ensure compliance with health, safety, and hospitality regulations

2. Leadership & People Management

• Lead, motivate, and manage staff across all resort functions

• Recruit, train, schedule, and evaluate employees to ensure optimal staffing levels

• Foster a positive, professional, and service-oriented workplace culture

• Conduct regular performance reviews and support employee development

3. Financial & Business Management

• Monitor revenue, expenses, and profitability; implement cost-control measures

• Work closely with sales and marketing teams to drive occupancy and revenue

4. Sales, Marketing & Brand Representation

• Maintain strong relationships with vendors, partners, and local stakeholders

• Represent the resort professionally to guests, corporate clients, and the community

5. Facilities & Asset Management

• Ensure the resort’s facilities, grounds, and equipment are well-maintained

• Coordinate with maintenance teams and external contractors as needed

• Oversee sustainability and environmental initiatives where applicable