Position Summary

The Front Desk Officer (Receptionist) is responsible for managing the company’s front office operations by welcoming visitors, handling incoming calls, managing correspondence, and providing administrative support. The role serves as the first point of contact for customers, clients, employees, and external visitors, ensuring a professional, organized, and positive experience while maintaining smooth communication within the organization.

Key Responsibilities & Duties

• Welcome and assist visitors, guests, clients, and employees in a professional and friendly manner.
• Manage the reception area and maintain a clean, organized, and professional environment.
• Answer, screen, and forward incoming phone calls to the appropriate departments.
• Handle inquiries and provide accurate information about company services, policies, and procedures.
• Receive and distribute incoming mail, documents, packages, and correspondence.
• Maintain employee and visitor records and ensure proper entry procedures are followed.
• Schedule and coordinate meetings, appointments, and conference room arrangements.
• Assist with basic administrative tasks such as data entry, filing, and documentation.
• Maintain office contact lists, records, and front desk documents.
• Coordinate with different departments for visitor and communication requirements.
• Handle customer concerns and redirect issues to the appropriate personnel.
• Support office operations by managing stationery and front desk supplies.
• Maintain confidentiality of company information and documents.
• Assist HR/Admin team with employee-related coordination when required.
• Follow company policies, safety procedures, and professional workplace standards.